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MORNINGTON VETERINARY CLINIC, 1 58 EGLINGTON ROAD, DUNEDIN,TELEPHONE (03) 453-0699 ST KILDA VETERINARY CENTRE, 61 1 ANDERSONS BAY ROAD, DUNEDIN, TELEPHONE (03) 455-2042

To our valued Clients — St Kilda and Mornington Veterinary Centre.

As you may be aware, the impact of COVID-1 9 has been felt widely throughout the veterinary community and has further impacted the global shortage of veterinarians in our industry. Whilst we are very fortunate to have a superstar team here to care for your pets, we acknowledge that appointments aren't always available immediately. We apologise for any inconvenience this has caused, and we continue to work hard to provide the best standards of care to all our patients.

To ensure we continue to provide Afterhours service through this Veterinary shortage, we ask that you only call if you have an EMERGENCY. Our Veterinarians & Vet Nurse teams who work through the day cover the emergency service at night and often work through the next day as well as weekend and holidays! This is putting an enormous strain on a few people, and it is becoming very hard to sustain and cope. We have joined with Gardens, St Clair & Humanimals to provide Afterhours so please don't overload us. Emergency call only!

How can you help our team?

The most helpful action a pet owner can take is to be kind, considerate and understanding when interacting with vets, nurses, and support teams. If you have questions, concerns or require treatment or payment options, please discuss these with us and allow us the opportunity to assist you prior to payment.

Please understand the challenges we are facing if you do experience longer than usual waiting times. We will always strive to see patients as soon as possible and may need to prioritise those with the highest need.

Like many industries we are currently experiencing a supply shortage of many of our usual product lines. We will do our best to advise you of these shortages and help to find an alternative where possible.

Please allow 48 hours for repeat prescription requests as we may need to order these medications in for you.

When booking appointments please advise us if you have more than one concern with your pet, as an extended appointment may be required. This helps us to make sure we address all questions and helps us keep our waiting times to a minimum. If you do wish to make an appointment, please call our team on 03 453 0699 for Mornington Veterinary Centre or 03 4552042 for St Kilda Veterinary Centre. If you need to cancel or change your appointment, please advise us as soon as possible so appointment times aren't left vacant. Again, we apologise for any inconvenience caused and thank you for your patience and understanding.

We are taking precautions to ensure our team are safe & healthy to avoid any covid shutdowns so we can continue to provide care to our patients.

Please wear a face mask when entering the clinic and keep your mask on during your entire visit to the clinic. Have your Vaccine Pass ready to scan and a form of ID. If you are unvaccinated, please let us know so we can assure you of our process for servicing your animals.

Due to the shortage of Vets the emergency line is shared between 5 clinics.
Emergency cases that occur outside of hours, our phones will be forwarded to the Emergency line — please use the same number as your clinic and familiarise yourself with their locations in case of an Emergency.

Pet Doctors — The Gardens 1 4 Bank Street, NEV, Dunedin
Humanimals — 14 Rankeilor Street, South Dunedin
Mornington Vet Clinic — 1 58 Eglington Road, Mornington Dunedin
St Kilda Vet Clinic — 61 1 Anderson Bay Road, St Kilda, Dunedin
St Clair Vet Clinic— 1 54 Forbury Road, St Clair, Dunedin

Many thanks,
The Team
Mornington and St Kilda Veterinary Centre